Have Questions? We’ve Got Answers

Frequently Asked Questions

  1. Do I need to book an appointment?
    Yes, we highly recommend booking your session in advance to secure your preferred time and/or therapist.
  1. What types of treatments do you offer?
    We provide a range of treatments, including body massages, foot reflexology, herbal ball compress or neck and shoulder massage.
  1. Are your treatments Muslim-friendly?
    Yes, all our treatments and services are designed to be Muslim-friendly, including private treatment rooms and attire that respects modesty.
  1. Can I request a specific therapist?
    You may request a therapist when booking, however we will do our best to accommodate your request.
  1. Do you provide services for expectant mothers?
    We do not offer prenatal massages to ensure the safety of expectant mothers.
  1. What is your cancellation policy?
    We request for at least 24 hours’ notice for cancellations or rescheduling.
  1. Are walk-ins allowed?
    Walk-ins are welcome, but availability is not guaranteed. Booking ahead is encouraged.
  1. Do you offer gift vouchers or packages?
    Yes, we offer gift vouchers and exclusive packages, including options for couples and groups.
  1. Is there parking available?
    Yes, parking is available within the malls where our spas are located for your convenience.
  1. What payment methods do you accept?
    We accept cash, debit/credit cards, and e-wallet payments.
  1. Do you offer membership packages?
    Yes, we offer exclusive membership packages with discounts and special benefits for regular clients.
  1. How early should I arrive for my appointment?
    Please arrive at least 5 minutes early to check in and prepare for your session.