Have Questions? We’ve Got Answers
Frequently Asked Questions
- Do I need to book an appointment?
Yes, we highly recommend booking your session in advance to secure your preferred time and/or therapist.
- What types of treatments do you offer?
We provide a range of treatments, including body massages, foot reflexology, herbal ball compress or neck and shoulder massage.
- Are your treatments Muslim-friendly?
Yes, all our treatments and services are designed to be Muslim-friendly, including private treatment rooms and attire that respects modesty.
- Can I request a specific therapist?
You may request a therapist when booking, however we will do our best to accommodate your request.
- Do you provide services for expectant mothers?
We do not offer prenatal massages to ensure the safety of expectant mothers.
- What is your cancellation policy?
We request for at least 24 hours’ notice for cancellations or rescheduling.
- Are walk-ins allowed?
Walk-ins are welcome, but availability is not guaranteed. Booking ahead is encouraged.
- Do you offer gift vouchers or packages?
Yes, we offer gift vouchers and exclusive packages, including options for couples and groups.
- Is there parking available?
Yes, parking is available within the malls where our spas are located for your convenience.
- What payment methods do you accept?
We accept cash, debit/credit cards, and e-wallet payments.
- Do you offer membership packages?
Yes, we offer exclusive membership packages with discounts and special benefits for regular clients.
- How early should I arrive for my appointment?
Please arrive at least 5 minutes early to check in and prepare for your session.